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Digital marketing tactics for small businesses

Use a practical small-business marketing checklist for website information, useful content, distribution and enquiry measurement. Assign an owner to each action.

Published: October 9, 2020

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by Linden Schwark
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by Linden Schwark
People discussing notes on a whiteboard in an office.

Choose digital marketing tactics after deciding the customer, offer and objective. Then turn those choices into a short list of work the team can deliver and verify. This checklist supports the marketing strategy guide; it does not replace the strategy.

Check the destination first

Review the page that promotion will send people to. Confirm that it explains the offer, important conditions and next action. Use the mobile page and enquiry route yourself before paying to bring more visitors to it.

Assign the correction to a named role and record what a successful check will look like. For example, a quote button should lead to an appropriate form and preserve enough context to handle the request.

Answer one recurring buying question

Choose a question from authorised customer research or a real service conversation. Explain the scope, process or comparison with evidence the business can stand behind. Publish it on the existing owning page where that serves the task.

Allow time for research, subject review and maintenance. A blog is not automatically inexpensive, and publishing more posts does not prove that suitable customers will find them.

Choose one useful distribution route

Use the channels where the intended audience can reasonably encounter the answer. Social content, email to an appropriate audience and paid promotion have different costs and conditions. Check that the linked page matches the message.

Do not use bought links or misleading sponsored content as a shortcut. A paid placement needs suitable disclosure and link treatment, not a promise of search authority.

Prepare the response process

Confirm who handles enquiries, how requests are received and what makes an opportunity suitable. Record duplicates and irrelevant requests separately. A marketing report should not turn all form interactions into customers.

Calculate a comparable cost per outcome

Divide the included costs by the matching outcome count for the same period. For a valid-enquiry calculation, use valid enquiries; for qualified opportunities, use that stage instead. State whether costs include media, production, management and tools.

Illustrative arithmetic: CAD 600 in included costs divided by 6 valid enquiries is CAD 100 per valid enquiry. That is not a benchmark, a VSA price or proof of profitability. With zero outcomes, report no observed outcome rather than dividing by zero.

Record the decision

Keep a simple action record: task, owner, cost, dependency, acceptance check and review date. At review, decide whether to continue, revise or stop the activity. Consider sample size, seasonality and changes elsewhere before assigning a cause.

For a home-based team, also check location privacy and response capacity.

Sources

About the author

Linden Schwark

Linden Schwark is the CEO and lead SEO strategist at Vancouver SEO Agency.

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